Studio 88 Limited Terms And Conditions

About Us

Studio 88 was set up in 1963 by Michael Turner & his wife Helen to publish prints and cards from his paintings and make his work available to a wider audience. Their son Graham's first print was published by us thirty-five years ago, and Studio 88 is now run by Graham and his wife Anita, so still very much a family business - with over fifty years experience in bringing the work of Michael and Graham Turner to many satisfied customers worldwide by mail order. If you have any queries, please email us at info@studio88.co.uk, phone us on 01296 338504 (International +44 1296 338504), or write to us at P.O. Box 568, Aylesbury, Bucks. HP17 8ZX. England.

Making A Purchase

Making a purchase could not be easier. Just browse through our On-line Gallery and click the Add to Cart button next to any items you wish to buy. You can view and modify your order by clicking on the View Cart button, then, after you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to fulfill your order.

We accept payment by credit or debit card - Visa, Mastercard, Maestro and Switch. Prices are shown in Pounds Sterling, but if you are shopping from North America or elsewhere in the World, place your order and your credit card company will convert the transaction to your own currency.

We do not charge for any item until it is ready for despatch.

Alternatively you may place your order by phone or post.

Payment may also be made by cheque (Pounds Sterling only)

Shipping And Handling

Post and Packing charge for most items, with a few exceptions listed below:

UK orders under £15 - £2.00 post & packing.

UK orders of £15 and over - £4.75 post & packing.

European orders under £15 - £10.50 post & packing.

European orders of £15 and over - £12.50 post & packing.

Rest of the World orders under £15 - £14.50 post & packing.

Rest of the Worldorders of £15 and over - £20.50 post & packing.

International Shipping

Our apologies for what we now need to charge for international p&p, which is due to huge price increases for shipping since Covid19. In some instances the amount shown above might not be sufficient, in which case we will email you to discuss options.

We usually send orders by Royal Mail - if you would like us to provide alternative options using a courier such as FedEx, UPS or DHL, please email us - info@studio88.co.uk

Exceptions to the above:

Overseas orders for canvas prints Canvas orders going to an overseas address should email us at info@studio88.co.uk for a shipping price - our usual shipping rates do not apply.

BOOK - THE WARS OF THE ROSES: The Medieval Art of Graham Turner. UK orders, postage charged is per book - we will contact you if you order is for multiple items and postage is insufficient. Orders going to an overseas address please email us at info@studio88.co.uk for a shipping price.

Alex Henshaw - A Flying Legend book. Due to the weight of this item, we are unable to send it at our usual postal rates which are based around the cost of shipping prints and cards. Therefore, the post and packing charge for each book sent to a U.K. mainland address is £10 per book. Overseas orders, please email us at info@studio88.co.uk with your address and we will provide you with a price for shipping. Because of the value of this book, they will be sent insured by Special Delivery or courier. Please select the appropriate postal charge during the checkout process - if incorrectly selected, we will adjust the p&p charged as detailed above.

Original Paintings The postal rates quoted for delivering prints and cards etc do not apply to original paintings but we would be pleased to discuss various alternative collection/delivery options.

Delivery Schedule

We aim to process your order right away and will normally despatch your order between 1 and 3 business days. Because Giclee prints are individually printed to order and then signed by the artist, these can take a little longer, so please allow for this when ordering. If you require urgent delivery, please contact us and we will do our best to meet your requirements. Multiple orders may be sent in more than one package.

Back Orders

Most of our products are published by ourselves so are usually available from stock. Should an item be temporarily unavailable, you will be emailed with the option to cancel your order if you would rather not wait. We will endeavour to fulfil all orders but cannot guarantee the continued availability of all products, particularly Limited Edition Prints, which are strictly limited to the edition size shown. We will keep you fully informed should this occur.

Credit Card Security

Credit Card details are taken on a Secure SSL Server, indicated by the Golden Padlock symbol on your browser. Our entire website is now on a secure SSL server.

Guarantee In the unlikely event that your order is damaged in transit, or you are not satisfied with the product, your money will be refunded in full. Please contact us first, and then return the item to us, in the condition it arrived, taking special care especially when re-packing prints.

Reaching Us

If you need to reach us, please email us on info@studio88.co.uk. Alternatively, you can phone on 01296 338504 (International +44 1296 338504), or write to us at P.O. Box 568, Aylesbury, Bucks. HP17 8ZX. England.

Privacy Policy

INTRODUCTION

In this privacy policy, "we" and "our" relates to Studio 88 Limited.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Studio 88 Limited or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us by email to info@studio88.co.uk, or by phone on 01296 338504.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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